CPI’s in house team(PMT) of experienced engineers serves as a contact point for our customers throughout the order life-cycle. PMT acts as a liason between the company and the customer to provide the latest updates to contract and project status. In addition to handling contract and project enquiries, PMT coordinates timelines and schedules for production, site services and engineering activities through integrated project plans.
PMT works with other divisions to effectively manage a customer contract from beginning to end in accordance with the contract’s requirements and milestones to ensure a smooth flow of activities and deliverables as per the agreed-upon project plan. In doing so, PMT is able to provide CPI customers with customized product and service offerings, boosting the unique selling proposition of CPI as a “Total Solution Provider.”
The Group operates a strict ISO 9001 set of procedures which each department must follow in order to ensure the smooth running of client relations.